Before sending us a message, please check our Product Support page where you'll find the most common support questions people have about Coladia's games.
We try very hard to answer to emails within a day or two (and often reply even sooner). If it's been a few days and you haven't heard back from us, there's a good chance we didn't get your email, or you didn't get our response. Check your spam folder. If email just doesn't seem to be working, post in our support forum. Mention that you've already tried to email us, and we'll look into the problem right away.